Saturday, August 11, 2012

Of Marissa Mayer and Yahoo and Google

Reading of Yahoo and the potential acquisitions that new CEO Marissa Mayer may make, I begin to hope that Yahoo may perk up and yodel again. Yahoo is one of my old favorites, and besides, I'd probably let my long-held Y-hosted site die an agonizing death instead of trying to move it, if Yahoo's hosting crumbled. Selfish of me, I know. But here's another thing or two that occurred to me, while reading all this stuff. Google didn't promote Mayer, said several articles. 'Why, why?' they asked. It took several more articles for a glimmer of an idea to seep into my brain. One article called Mayer the user-friendliest component of Google. Now, there's the crux of it, I'll bet. 'Don't be evil' was Google's old motto, but it seems to me, of late, that 'Do evil, but on the sly' might me their newest, truest. There was Google Buzz, Ad tracking, and Google Plus. And there was that accusation that Google was putting it's own product results closer to the top than competitors. Maybe Mayer objected to Google's new kick, of putting Google interests over user interests? Maybe Google wants Mayer elsewhere. Dunno, could be... If so, that's a plus for Yahoo.

Ghosts, Phantasms, Customer Service...

So, Yahoo customer service does exist. Heretofore, I had thought that this was a figment of Yahoo's own imagination. I just spoke to a tech. Like the M&M in the Santa Claus commercial, I may just faint. Perhaps the problem was that I was using the wrong help screens. I was searching for help using the Yahoo Mail tutorials, rather than the Yahoo Business Mail tutorials. Apparently it makes a difference. Either that, or the new kid on the block (Marissa Mayer) made them reinstate customer service. Whatever the case, after hours of searching through that interlocking maze of tutorials, I found myself within the business-mail pages and there, upon my screen, appeared that elusive phone number. I called, and voila! Immediate assistance. The Yahoo tech was polite, knowledgeable, and helpful. She fixed a problem (partially of my own making) that had caused me much frustration. I really do hope that Yahoo regains their standing in the world. I've used their hosting plan for a long time now. It works for me! It's three a.m. on the east coast. I go to bed now...